Products

Overview Streamlinx onTrack Project Management System (PRJ) was developed for organizations that need to track their clients, projects, tasks and milestones, issues and activities online. Many information technology companies use onTrack to allow their customers to log service requests and support issues/tickets. As the system is web-based, customers have the ability to log in and see status of issues at any time.

Common Project Mangement Issues Scheduling and Tracking Support Calls/Tickets Tracking Time Spent on Tasks and Issues Allowing Customers to Obtain Issue Status Maintaining FAQ Databases of Common Issues Generating Billing Details

Benefits

• Save time. With all relevant information in one place, users spend less time looking for information and more time acting on it. And fewer manual tasks mean your team can use their skills on value-added activities.
  
  
• Enable smarter decisions. Whether they're in the office or on the road or at home, everyone will have access to key data, available at any time.
  
  
• Increase visibility. Keeps everyone on the same page in one system. Gain critical insight into the status of projects, tasks and issues.
  
  
• Reduce data entry and errors. If you are rekeying data, you are wasting time, effort and money. Using the Streamlinx platform, onTrack can export data to your Accouting systems.

Screen Shots

Features

Streamlinx onTrack

Streamlinx Platform

Customer Relationship Management - Track customers and prospects, locations and contacts. Track activities and opportunities and associated projects. Project Management - Create projects from templates or import from MS-Project. Track project contacts, tasks and milestones, overall budgets and time spent. Email task owners when tasks are scheduled to begin. Time Tracking - Track time spent on project tasks and issues. Summarize information for billing purposes. FAQ Database - Maintain Frequently Asked Questions (FAQ) database. Issue Management - Allow customers to enter their own issues. Track and monitor issue progress. Log time and close out issues related to projects and project tasks. Change Requests Create project change requests. Email change requests to project owner/champion for approvals.

User and Group Management Services - Streamlinx user and group management objects and methods store and manage user and group information. This data is used throughout the system to authenticate users, secure data, simplify system administration tasks, and personalize the user experience including portals, reporting, and menu navigation. Security Services - Streamlinx security objects and methods provide flexible functional and data-level security. Data security can be implemented at the company, organization hierarchy, group, and user levels. Additional security rules can be applied for each database table for a given security policy to handle almost any security requirement. Reporting Engine - Streamlinx utilizes an open source reporting tool (JasperReports) to provide basic level HTML, PDF, XLS, CSV reporting functionality. Streamlinx reporting objects and methods extend the tool to allow end users to create, update and maintain their own reports. When executed, each report returns data that is secured according to the user's security policy. The reporting engine can access external data sources to combine data from multiple sources into a single report. Portals - Streamlinx contains a number of objects and methods to create multiple portals for groups and users. Portal can contain a wide variety of items including reports, data views, charts, metrics and links to other web sites. Search Engine - Streamlinx search engine contains objects and methods allowing users to search all or subsets of data to find information contained in the system. When a search is performed, any security restrictions defined for the user are applied to ensure data security. Quickbooks Pro Integration - Streamlinx provides objects and methods to synchronize data from one computer to another via a combination of HTTP, SOAP and XML technologies. These services allow remote users to synchronize data from PCs and laptops to a central server, and received updates from the server back to the remote PC/laptop. Auditing Services - Streamlinx auditing objects and methods to track changes to data at the table and field level. If required, a web statistics can be activated to capture user activity and system response times. Logging Services - Streamlinx logging objects and methods record messages, emails, errors and other user activity to provide visibility of system operations to the system administrator. Messaging Services - Streamlinx messaging objects and methods send notifications, alerts and other types of emails to users and/or groups based on changes to system information.